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Last Updated: April 2026
1.1 Eligibility — Adults 18+ only
This service is available only to individuals aged eighteen (18) years or older at the time of booking. By booking a session, by submitting a discovery-call request, or by enrolling in a plan, you confirm that you are 18 or older.
We do not offer services to minors and we do not collect, process, or retain personal data from individuals under 18. If you are under 18, please do not submit any personal information to this site. The 18+ eligibility rule applies regardless of the consent age in your country of residence and is a deliberate scope choice — it removes the need for parental-consent verification under Article 8 of the EU General Data Protection Regulation (GDPR) and aligns with the adult-development scope of the practice.
If you are a parent or guardian and believe a minor has provided personal data through this site, please contact us at [email protected] so we can delete the information.
1.2 Important Legal Definition
The service is explicitly defined as non-medical holistic facilitation and wellness coaching. It does not constitute psychotherapy under the German Psychotherapeutengesetz (PsychThG) or any equivalent regulation in other jurisdictions, and it is not psychological counseling, psychotherapy, or any other regulated healthcare service.
Our services include:
Our services do NOT include:
Live Service Clause (FernUSG Exemption):
All services are provided as synchronous live consultations via video call or telephone. No pre-recorded curricula, courses, or asynchronous learning materials are sold. This service model is explicitly exempt from the German Distance Learning Protection Act (FernUSG).
Each session is a unique, personalized live interaction tailored to the client's current situation and needs. Session content is not standardized or pre-produced.
⚠️ EMERGENCY NOTICE
In case of acute suicidal thoughts, intent to harm yourself or others, or symptoms of psychosis, you must immediately contact local emergency services:
For per-country crisis lines (24/7, free, confidential) covering Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Serbia, Spain, Switzerland, and the United Kingdom, see our Crisis Resources page.
Our facilitation and coaching service is not equipped to handle psychiatric emergencies. Sessions are scheduled in advance and are not appropriate for emergencies, suicidal crisis, or acute mental-health distress. By using our services, you confirm that you understand this limitation and will seek appropriate emergency care when needed.
Booking: Appointments are booked through our online scheduling system or by direct arrangement.
Cancellation Policy:
Rescheduling: Sessions may be rescheduled free of charge with at least 24 hours notice, subject to availability.
Payment is due before or at the time of the scheduled session unless otherwise agreed in writing.
Important: Services are provided on a private-pay basis. Statutory health insurance does not cover these services. Some private insurance policies may provide partial reimbursement—please check with your insurer.
All prices displayed on this site are in Euros (EUR). Unless the booking or payment flow states otherwise, VAT is not itemised separately and the displayed service price is the total amount due.
The current tax posture treats these live one-to-one sessions as human-delivered services supplied by a Serbia-based operator. Customer country and revenue are tracked so pricing, payment-flow tax treatment, and invoices can be updated if VAT registration or destination VAT charging becomes required.
This disclosure addresses the requirement to state whether the displayed price includes taxes, set out in EU Consumer Rights Directive 2011/83/EU Article 6(1)(e), and its national transpositions — for example Germany Preisangabenverordnung § 6(1) Nr. 1, Netherlands Burgerlijk Wetboek Boek 6 Article 230, Spain TRLGDCU Article 97, Ireland European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 Regulation 13, United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Schedule 2 paragraph (f), and Serbia Zakon o zaštiti potrošača.
If the trader's circumstances change, including a future EU OSS Non-Union registration decision, the pricing display and this section will be updated before VAT is itemised or charged in the payment flow.
All communications and information shared during facilitation and coaching sessions are treated as strictly confidential and will not be disclosed to third parties except:
Clients may submit reviews of their experience via the review form. Reviews are moderated before publication. By submitting a review you confirm that:
This restriction exists because reviews are publicly displayed. Health-adjacent statements about you in a public review would qualify as Article 9(1) GDPR "data concerning health" published by you, with no separate processing basis. Restricting reviews to non-health content keeps the published surface clean of special-category data.
The contact form on this site, the discovery-call request form, and any free-text fields shown when booking a session are intended for short, high-level enquiries (topic, scheduling preference, general question).
Please do not include health information — your own or anyone else's — in these fields. This means: no diagnoses, no symptoms, no medication names, no clinical history. If we need that level of detail to plan a session, we will arrange a private 1:1 conversation by encrypted means (e.g. an introductory video call) instead of capturing it in writing.
This restriction exists for two reasons. First, the contents of contact-form messages are stored in our service database and are visible to the operator. Second, health-adjacent statements are "data concerning health" within the meaning of Article 9(1) of the EU General Data Protection Regulation, and we have intentionally narrowed our intake surfaces so that special-category data is not collected through self-service forms. Restricting these fields to non-health content keeps our records clean of special-category data and reduces unnecessary processing of sensitive information.
Online sessions require:
The facilitator is not responsible for technical difficulties on the client's end. If technical issues prevent the session from occurring, we will attempt to reschedule.
The facilitator provides support, guidance, and techniques for personal development. Results cannot be guaranteed as outcomes depend on many factors including client participation and individual circumstances.
The facilitator shall not be liable for:
Any materials, worksheets, or resources provided during sessions remain the intellectual property of the facilitator and may not be reproduced, distributed, or sold without explicit written permission.
Sessions may not be recorded by the client without prior written consent.
Either party may terminate the facilitation engagement at any time with written notice.
The facilitator reserves the right to terminate services if:
Services under these Terms are provided from the Republic of Serbia. These Terms, and any dispute arising out of or relating to them or the services, are governed by the laws of the Republic of Serbia, excluding its conflict-of-laws rules.
Subject to the mandatory consumer-protection rule below, the competent courts in Belgrade, Republic of Serbia, shall have exclusive jurisdiction over any such dispute.
This forum-selection clause does not limit your statutory right as an EU-resident consumer to bring proceedings in the courts of your country of residence under Article 18 of Regulation (EU) No 1215/2012 (Brussels I bis).
Mandatory EU consumer protections preserved: If you are a consumer habitually resident in a Member State of the European Union, the choice of Serbian law above shall not deprive you of the protection afforded to you by provisions of the law of your country of residence that cannot be derogated from by agreement, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I). This includes, in particular, the statutory right of withdrawal for distance contracts (see § 13 below).
EU online dispute resolution platform: https://ec.europa.eu/consumers/odr. We are not obliged, and do not agree, to participate in dispute-resolution proceedings before a consumer arbitration body.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you are a consumer habitually resident in a Member State of the European Union, you have the right to withdraw from this contract within fourteen (14) days without giving any reason, under Article 9 of the Consumer Rights Directive (Directive 2011/83/EU) as transposed in the law of your country of residence (DE §§ 312g, 355 BGB; AT FAGG § 11; FR L221-18 Code de la consommation; NL Art 6:230o BW; IE SI 484/2013; IT Art 52 Codice del Consumo; ES Art 102 LGDCU; BE Art VI.47 CDE). This right is preserved regardless of the choice of Serbian law in § 11, by operation of Article 6 of the Rome I Regulation. The withdrawal period begins on the day the contract is concluded.
To exercise the right of withdrawal, you must inform us by a clear statement (e.g., a letter sent by post or an email to [email protected]) of your decision to withdraw from this contract before the fourteen-day period has expired. You may use the model withdrawal form below, but it is not obligatory.
Facilitation and coaching sessions are services that can begin before the fourteen-day withdrawal period expires. If you ask us to begin performance within that period, you expressly request early performance. In accordance with Article 16(a) of Directive 2011/83/EU (per the transposition in your country of residence — DE § 356(4) BGB; AT FAGG § 18(1) Z 1; FR L221-25 Code de la consommation; NL Art 6:230p BW; IE SI 484/2013 reg 13; IT Art 59 Codice del Consumo; ES Art 103 LGDCU; BE Art VI.53 CDE), the withdrawal right can expire once the contracted service has been fully performed after that request.
If you withdraw after services have begun but before they are fully performed, you are obliged to pay an amount proportional to the services already provided, in accordance with the transposition of Article 14(3) of Directive 2011/83/EU in your country of residence (e.g. § 357(8) BGB in Germany).
Where a refund is due, it will be reimbursed using the same means of payment that you used for the initial transaction, unless you have expressly agreed to a different reimbursement method. You will not incur any fee as a result of the reimbursement.
Refund eligibility for sessions already completed, no-shows, or late cancellations is governed by the cancellation policy communicated at the time of booking.
(Complete and return only if you wish to withdraw from the contract.)
To deliver this service, we engage a small number of vendors as data processors under Article 28 of the EU General Data Protection Regulation (GDPR). Some of these vendors are headquartered or process data outside the European Economic Area (EEA). Where personal data is transferred to a third country that has not received an adequacy decision from the European Commission, the transfer is protected by the Standard Contractual Clauses adopted in Commission Implementing Decision (EU) 2021/914 of 4 June 2021 ("SCCs", Module Two: controller-to-processor).
For the United States specifically, transfers to vendors that have self-certified under the EU-US Data Privacy Framework (DPF) rely on the adequacy decision adopted in Commission Implementing Decision (EU) 2023/1795 of 10 July 2023, in addition to the SCCs as a fallback safeguard.
The following processors handle personal data on our behalf. Each is bound by a written Article 28 GDPR data-processing agreement and, where applicable, by the SCCs above. Vendor entity and region statements below are taken from each vendor's published DPA.
| Vendor / entity | Role | Processing region | Transfer mechanism |
|---|---|---|---|
| Supabase, Inc. (US) | Database, authentication, storage | Customer-selectable per project; our project is configured for an EEA region | GDPR Art. 28 DPA; SCCs (2021/914) apply to any incidental US sub-processing |
| Vercel Inc. (US, Delaware) | Application hosting, edge delivery, build infrastructure | US primary + global edge | SCCs (2021/914) Module 2; EU-US DPF (2023/1795) where applicable |
| Pluot, Inc. (d/b/a Daily.co) (US, California) | Live video session transit; no recording (see § 14.2) | Rooms provisioned with geo=eu-central-1 (Frankfurt); control-plane US | SCCs (2021/914) Module 2; EU-US DPF (2023/1795) where applicable |
| Resend, Inc. (US, Delaware) | Transactional email delivery | US | SCCs (2021/914) Module 2; EU-US DPF (2023/1795) where applicable |
| Upstash, Inc. (US, Delaware) | Distributed rate-limiting (Redis) | Customer-selectable per database; the Upstash DPA confirms SCCs + DPF apply to any US transfer | SCCs (2021/914) Module 2 (governed by Republic of Ireland law per Upstash DPA Annex 2 § 2.2(c)(v)) |
| Functional Software, Inc. d/b/a Sentry (US) | Error monitoring (only when consented) | Customer-selectable EU or US instance | SCCs (2021/914) Module 2 where US instance is used |
The site is currently in manual payment mode. Payments are coordinated off-site, so the on-site PayPal checkout vendor leg described here is dormant unless online payment mode is explicitly re-enabled.
Live video sessions conducted via Daily.co are provisioned with recording explicitly disabled (the room-creation API is called with enable_recording: false, and rooms are pinned to the EU-Central region with geo: 'eu-central-1'). No audio, video, or transcript is retained after the session ends. Only metadata necessary to bill, schedule, and deliver the service (room identifier, start/end timestamps, connection diagnostics) is processed.
You may request, free of charge, a copy of the SCCs governing any specific transfer, the current text of any vendor's Article 28 processor agreement (subject to the vendor's confidentiality terms), or the identity of any new subprocessor we engage. Detailed processor information is published in our Privacy Policy. To exercise data-subject rights under GDPR Articles 15–22, contact [email protected].
For consumers habitually resident in Germany — and, by virtue of the mandatory-consumer-protection rule in § 11 above, for any EU-resident consumer to the extent the law of their country of residence so requires — these Terms are intended to comply with the German rules on standard business terms (Allgemeine Geschäftsbedingungen, "AGB") set out in §§ 305–310 of the German Civil Code (Bürgerliches Gesetzbuch, BGB).
These Terms become part of the contract only if you are made expressly aware of them at the time of booking and have a reasonable opportunity to take notice of their contents. They are made available before booking via the link in the booking confirmation step and via the footer on every page of this website.
Provisions in these Terms that, in the circumstances, are so unusual that you would not need to expect them do not become part of the contract. Doubts in the interpretation of these Terms are resolved against us as the user of these standard terms.
Any individual agreement between you and us — for example, a written confirmation by email of a specific session arrangement, an agreed pause of a plan, or a special accommodation — takes precedence over these standard Terms.
Provisions in these Terms that would unreasonably disadvantage you contrary to the requirements of good faith — including, in particular, provisions falling within the catalogues of clauses prohibited under §§ 308 and 309 BGB — are void. The remaining Terms continue in force in accordance with § 6 of these Terms (Confidentiality) and § 12 (Severability) above. The statutory rule on the supplementary effect of legal provisions (§ 306(2) BGB) applies.
For questions regarding these Terms of Service:
Riverstone & Willow
Online Coaching & Wellness Consulting
Email: [email protected]
By booking and using our services, you confirm that you have read, understood, and agree to these Terms of Service.